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https://viewfromthewing.com/hertz-c...filling-gas-tank-on-a-tesla-wont-remove-fees/

Hertz Charged Presidents Circle Member $277 For Not Filling Gas Tank On A Tesla, Won’t Remove Fees​

by Gary Leff on May 9, 2024

A Hertz Presidents Circle customer was charged a fee of $277.39 for not filling up the gas on a Tesla model 3 in Los Angeles. This is an obvious, impossible claim because it’s a Tesla that doesn’t run on gas. But Hertz customer service is so bad, that they kept doubling down saying that there’s ‘nothing they can do’ about the charge.

  • The customer even has the ‘skip the pump and save time’ prepaid fuel option selected for rentals. This is almost never a good idea, unless you’re literally returning a gas vehicle empty.


  • But that fee on a gas vehicle would be less than what Hertz charged.


  • And there is no fuel tank to fill on a Tesla EV. Prepaid fuel is based on the capacity of the gas tank being filled, and that amount here should be zero.
Here’s what Hertz customer service had to say though,
I am unable to provide an adjustment or refund since the service was provided and contract is closed. Your signed rental agreement will also be our basis that you are fully aware of the fuel option that was added on the contract. I hope I was able to clarify this with you. Thank you for allowing me to review and assist you with your concern.


Hertz charged for refueling of the Tesla. They doubled down that the refueling “service was provided.” Follow up phone calls couldn’t get Hertz to reverse these charges.

When I rented a Hertz Tesla, it had 50,000 miles on it and I picked it up with a 98% charge. Best practice is charging to 80% for everyday driving and 90% before long drives.

tesla-model-3-hertz.jpg


Hertz policy solved a key pain point where they were requiring customers to spend 25 minutes charging, after finding a charging station, on the way to the airport when they lowered fees for not charging prior to drop off – $35, or $25 for rewards members. This customer actually returned the car with a 96% charge, the same as they’d picked it up at.

Even at $9.99 per gallon, the charge would have represented more than a 27 gallon fill up. That would largely be possible only in a pickup truck or large SUV even if the rented vehicle had an internal combustion engine.

The driver is disputing the charge with his credit card company, however that is likely to get his descendants placed on the company’s No Rent list. It’s probably just a good idea to take not being arrested at gunpoint for renting from Hertz as a W and move on.
 
  • Wow
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https://viewfromthewing.com/hertz-c...filling-gas-tank-on-a-tesla-wont-remove-fees/

Hertz Charged Presidents Circle Member $277 For Not Filling Gas Tank On A Tesla, Won’t Remove Fees​

by Gary Leff on May 9, 2024

A Hertz Presidents Circle customer was charged a fee of $277.39 for not filling up the gas on a Tesla model 3 in Los Angeles. This is an obvious, impossible claim because it’s a Tesla that doesn’t run on gas. But Hertz customer service is so bad, that they kept doubling down saying that there’s ‘nothing they can do’ about the charge.

  • The customer even has the ‘skip the pump and save time’ prepaid fuel option selected for rentals. This is almost never a good idea, unless you’re literally returning a gas vehicle empty.


  • But that fee on a gas vehicle would be less than what Hertz charged.


  • And there is no fuel tank to fill on a Tesla EV. Prepaid fuel is based on the capacity of the gas tank being filled, and that amount here should be zero.
Here’s what Hertz customer service had to say though,



Hertz charged for refueling of the Tesla. They doubled down that the refueling “service was provided.” Follow up phone calls couldn’t get Hertz to reverse these charges.

When I rented a Hertz Tesla, it had 50,000 miles on it and I picked it up with a 98% charge. Best practice is charging to 80% for everyday driving and 90% before long drives.

View attachment 525558

Hertz policy solved a key pain point where they were requiring customers to spend 25 minutes charging, after finding a charging station, on the way to the airport when they lowered fees for not charging prior to drop off – $35, or $25 for rewards members. This customer actually returned the car with a 96% charge, the same as they’d picked it up at.

Even at $9.99 per gallon, the charge would have represented more than a 27 gallon fill up. That would largely be possible only in a pickup truck or large SUV even if the rented vehicle had an internal combustion engine.

The driver is disputing the charge with his credit card company, however that is likely to get his descendants placed on the company’s No Rent list. It’s probably just a good idea to take not being arrested at gunpoint for renting from Hertz as a W and move on.

I would file suit yesterday to sidestep getting bogged down by the platoon of AI bots the dude probably encountered in his losing bid to get a refund, then once an actual human looked at the situation & determined the dude is spot on I bet they'd try and resolve it post haste, to which I'd agree however not without demanding and securing treble damages or whatever that state's equivalent is under their version of the consumer protection law.

Sometimes you've got to pull out the stick.

This is one of those times.